Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown. Step 1: Open Start menu, select Power button. I better get my files and data and photos and documents backed up to prepare for the worst case scenario.ĭespite it saying that you only need to use it if the windows uninstall is unsuccessful you should run it anyway I changed it in settings, but they keep coming through and gets right in the way as I am typing a response back.

Now I am getting side notifications from Skype everytime my friend sends me a message. They put me on hold for a long time probably researching what to do. I am not sure if I trust these HP Smart Friend folks. Is it time for me to do a complete factory reset? He seems to think that a little time will fix it all. He said he would call me back this coming week. He disabled McAfee temporarily and tried again.

The logo for HP Support Assistant came up but would stay stuck in a loop, never loading. He unisntalled, reinstalled and ended up with 2 icons. I called them to do a remote session because I had zero HP support Assistant icons on my taskbar. I subscribe to HP Smart Friend for $15 a month for tech support.

Hp assistant support